Frequently Asked Questions
(FAQs)
No, We only sells items in Brand new condition and all items are 100% genuine.
We are accepting payment via two payment gateways PayPal and Bank transfer.
No, we only accept full payment.
Sorry, we don’t provide a trade-in service for any product.
Yes, Woxsen Group provides 12 months in house warranty for all major items.
We offer a 14 days return policy. For details, please check to the “Return & Refund” page.
If you would like to cancel your order, please contact us by sending an email to support team to inform us of the cancellation. We only accept orders to be cancelled when they are still in the processing status and the order has not been packed yet.
No, you can choose to use the guest checkout which only requires you to provide your email address, billing and delivery address. However, we strongly recommend you to register an account which can bring you a more efficient and convenient way to track your order status and shipment.
It’s simple. Search your desired item in the search bar at the top of our website or select the item from sub categories you want, click “Add to Cart”, then follow the Checkout steps and fill-in any related information. Finally review your order and finish payment with the preferred payment method selected.
You will see your order ID after finishing your purchase on the Thank You Page and you will receive an order confirmation email within 1 business days when it’s successful.
In this case, please contact us immediately and our Support Team will get back to you. Our team may request some further information to confirm your order.
We apologize that we will not issue a refund for any price difference situation. Items are priced based on combinations of factors like supply and demand, and could create changes to the sales price, resulting in dropped or raised prices from time to time.
Currently, we only ship to USA, and United Kingdom.
We offer free shipping to USA, United Kingdom, Please refer to the page “Shipping & Delivery” for further details.
Yes, all orders are track able.
Normally, the order handling time is 2-4 business days and the delivery time is around 3-10 business days various by countries. Please note that the order delivery time varies from country to country, you may refer to the “Shipping & Delivery” page for details.
We currently only provide priority express shipping service in UK only. Please refer to the page “Shipping & Delivery” for further details.
This shall rarely happen, however if it does, you should first check the tracking information by the tracking number we provide in the Shipment Email. If the shipment status has no update or you would like to locate your shipment, please contact our Support Team and we will help you to make an inquiry with the courier. We highly recommended you choose the Insured Shipping Method for your order in order to protect any loss of your parcel during in transit.
Our Return Center is located in United Kingdom, unless specified, all returns including warranty returns, goods will need to be returned to United Kingdom for inspection and processing.
We only cover the return fee when the return is caused by the goods being defective, faulty, DOA (Dead on Arrival) or when a wrong item has been shipped. For any other return, including warranty return, the return shipping costs to the UK Return Center will be borne by the customer.
Upon receiving your return parcel, our Technical Team will inspect the parcel or goods to make sure the return or goods meet all the Terms and Conditions, please expect the refund process to be arranged within 14 business days after the goods has returned to our UK warehouse.
We allow you to return the goods to our Return Center with (track able shipping service) within 14 calendar days from the date your request has been authorized. For any return that did not meet the date specified above, The Value Cart reverses the final right to reject your case.
Most of our items are covered by our 14 Days Return Policy.
Yes, you must send it back to our UK Return Center for any warranty and repair service. Please note that the return shipping cost will be borne by the customer.
Woxsen Group is only liable for the shipping cost when the item has been repaired and shipped back to you.
In this case, you can contact us by opening an RMA request. Once your request is authorized and the internal investigation is completed, we will offer resolutions including but not limited to: shipping the missing items to you, creating a partial refund in store credit.
It depends on the size of the order; simply send us a ticket for a business enquiry. Our team will get back to you within 72 working hours.